Protection Policy
Protection Policy
Introduction
At RM Sustainability Consulting, customer satisfaction is our top priority. We are committed to delivering high-quality sustainability consulting, ensuring our customers have a positive experience. This policy outlines the guarantees, warranties, and protection measures we provide to manage the impact and value created for our customers.
We stand behind the quality of our offering and offer a satisfaction guarantee. If you are not completely satisfied with your service, you may request a review within 30 days.
In addition to our guarantees and warranties, we offer the following protection measures to ensure the well-being and satisfaction of our customers:
Customer Support:
Our customer support team is available to assist you with any questions or concerns you may have about our products or services. You can reach us here.
Return and Exchange Policy:
If you need to request an updated service, please contact our customer support team within 30 days of service completion. We will provide instructions on how to proceed.
Complaints and Dispute Resolution:
If you have a complaint or dispute regarding our services, please contact us here. We are committed to resolving any issues promptly and fairly, often offering complementary services if problems cannot be resolved.
Privacy and Data Protection:
We are dedicated to protecting your personal information. Our privacy policy outlines how we collect, use, and protect your data. You can view our privacy policy at rodicamurphy.com/privacy-policy
To claim warranty service for services:
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Contact our customer support team here with your service details and a description of the issue.
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Our team will review the issue and determine whether it is covered under our warranty.
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If the issue is covered, we will re-perform the service at no charge.
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If the issue is not covered, we will notify you and provide an estimate for additional service costs.
We reserve the right to update or modify this policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our customer protection and warranty practices.
For any questions or concerns regarding this policy, please contact us at:
rodica@rodicamurphy.com
www.rodicamurphy.com/contact
RM Sustainability Consulting is committed to ensuring that our customers receive the highest level of service and satisfaction. We value your feedback and strive to continuously improve our offering to meet your needs.