Service terms and conditions
Service terms and conditions
A legally binding agreement is formed when:
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You accept a written proposal or quotation in writing
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You sign an engagement letter or service agreement
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You instruct us to begin work
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You pay an invoice
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You continue to engage our services following receipt of these Terms
These Terms, together with the agreed proposal or engagement letter, form the entire agreement between the parties.
If there is any conflict between these Terms and a proposal or engagement letter, the proposal or engagement letter prevails.
We do not accept client standard terms unless expressly agreed in writing.
Services will be delivered as described in the relevant proposal or engagement letter.
Any additional work outside the agreed scope will be charged at our standard day rate unless otherwise agreed in writing.
All advice is based on information supplied by the Client. We are not responsible for inaccuracies resulting from incomplete or incorrect information provided by you.
We do not guarantee certification outcomes, regulatory approvals, funding success, tender awards, or commercial performance.
You agree to:
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Provide accurate and complete information
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Respond to reasonable requests in a timely manner
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Ensure internal decision makers are available where required
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Comply with applicable laws and regulations
Delays in providing information may delay delivery. We are not liable for delays caused by the Client.
Fees are set out in the relevant proposal, engagement letter or invoice.
Unless otherwise agreed in writing:
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Invoices are payable within 14 days of the invoice date
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Payment must be made in cleared funds
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You agree to set up and maintain a Direct Debit mandate for all recurring invoices
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Payment must be made without deduction, set off or counterclaim
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Time for payment is of the essence
If payment is not received by the due date, we reserve the right to:
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Charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 at 8 percent above the Bank of England base rate, accruing daily from the due date until payment in full
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Charge fixed compensation as permitted under that Act
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Recover reasonable costs incurred in collecting overdue sums, including legal and third party recovery costs
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Suspend services until payment is received in full
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Terminate the agreement on written notice where payment remains outstanding
We reserve the right to require advance payment or revised payment terms where invoices have previously been paid late.
Either party may terminate the agreement on 30 days written notice unless otherwise agreed in writing.
We may terminate immediately if the Client commits a material breach, including non payment.
Upon termination, all outstanding invoices become immediately due and payable.
Termination does not affect accrued rights or liabilities.
All pre existing intellectual property, methodologies, templates, tools, frameworks and systems remain our property.
Upon full payment of all fees due, you are granted a non exclusive, non transferable licence to use deliverables for your internal business purposes only.
Deliverables may not be resold, shared commercially, or reproduced without our written consent.
Each party agrees to keep confidential any information disclosed by the other that is marked or reasonably understood to be confidential.
This obligation does not apply to information that is publicly available or required to be disclosed by law.
This clause survives termination.
Where personal data is processed in connection with the Services, both parties shall comply with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
The Client confirms it has lawful authority to share any personal data provided to us.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.
Subject to the above, our total liability to the Client in respect of all claims arising in connection with the
Services shall not exceed the total fees paid by the Client in the 12 months preceding the claim.
We shall not be liable for:
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Indirect or consequential loss
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Loss of profit
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Loss of revenue
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Loss of business opportunity
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Loss of goodwill
We are not liable for delay or failure to perform obligations where such delay or failure results from events beyond our reasonable control.
We may update these Terms from time to time.
The version in force at the time the agreement is formed shall apply to that engagement.
These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.
Service terms and conditions
This is written for a UK limited company providing consultancy services, governed by the laws of England and Wales.
It separates commercial service terms from website use terms.
You should replace the bracketed fields before publishing.
Service terms and conditions
RM Sustainability Consulting Ltd
Company number: 14897391
Registered office: 93 Stockdale Drive, Great Sankey, Warrington, England, WA5 3RU
Email: rodica@rodicamurphy.com
Last updated: 24/02/2026
1. About these terms
These Service Terms and Conditions (“Terms”) apply to all consultancy, advisory and related services supplied by RM Sustainability Consulting Ltd (“we”, “us”, “our”) to any client (“Client”, “you”).
They govern the commercial relationship between us and our Client.
They do not apply to use of our website. Website use is governed separately under our Website Terms of Use.